Last Updated: 29/08/2025

At Bumble & Bee, we want you to be happy with your order. Because our products are natural and consumable, we follow strict health and safety standards when it comes to returns and exchanges. Please read our policy carefully before placing your order.

1. Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or exchanges on:

Opened, used, or partially consumed products (e.g., honey jars, pollen, propolis, lip balms).

Products not in their original packaging.

Items purchased on sale or marked as clearance.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or incorrect:

Please contact us at [insert email] within 7 days of delivery.

Provide your order number, a description of the issue, and clear photos of the item and packaging.

Once verified, we will offer you the choice of:

A replacement item (subject to stock availability), or

A full refund (processed via your original payment method).

3. Exchanges

We only replace items if they are defective or damaged upon arrival.

Due to the nature of our products, we cannot offer “change of mind” exchanges.

4. Refunds

Refunds (where applicable) will be processed within 7–10 business days once approved.

Shipping fees are non-refundable, unless the return is due to our error.

5. Bee-Related Services

For services such as bee removals, we do not offer refunds once the service has been completed.

If you cancel a service within 24 hours of your appointment, a cancellation fee may apply.

6. How to Initiate a Return or Claim

To start a return or exchange request, please email us at:
orders@bumbleandbee.co.za
Include your order number, name, contact details, and proof of issue (photos).

7. Our Commitment

We are passionate about our bees and our products. If something goes wrong, we’ll do everything we can to make it right—while ensuring the highest safety standards for all our customers.